Product Return Instructions

Dear Human,

Baxter Boo cheerfully accepts returns a whopping 365 days from the date you placed your order. Not happy with your purchase? Hey, it happens. Just follow these easy steps for a quick & easy refund.
- Baxter (& Boo)


RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED

STEP 1: Verify Your Return
  • Item(s) must be in ORIGINAL, SELLABLE CONDITION and have all original tags and product packaging. (Don't worry about the shipping box or discount cards.)
  • Item(s) must be clean and contain NO pet hair. (None. Zip. Nada. No Pet Hair, Please!)
  • Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card.
  • Item(s) returned 16-365 days after date purchased may be refunded via store credit only.

  • Note: Costume returns are only eligible for store credit, and are not accepted after Oct 15th. We do not accept returns on food, treats, nutritional supplements or chewed toys. BaxterBoo cannot guarantee any toy against chewing. We cannot refund payment on international orders for which the customer has refused delivery, unless the customer pays for return shipment.
Returns that don't meet the above criteria will be returned to you, at your expense.

STEP 2: Send it on back
  • Package the items securely
  • Include your packing slip or order number, along with the reason for return
  • Obtain and record the shipment tracking number from your carrier
  • Ship package to the following address:

    • BaxterBoo.com
      Attn: Returns Department
      7025 S. Fulton Street #150
      Centennial, CO 80112
Your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.

Exchanges:

Due to the differences in the pricing for different sizes and to ensure items are in stock, Baxter Boo does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away.

Need Help?

As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.

Toll Free: (888) 887-0063
Email: baxter@baxterboo.com


Thanks for your business and for understanding our return policy as we strive to be your choice for the best stuff for your best friend.