OK Amazing People at BaxterBoo! I just have to say...you were all I hoped and more when it came to returning a defective Zack and Zoey dog carrier. The zipper broke one day after I got it. I called and a wonderful representative (A female...Tina, maybe?) on the next business day to say she was shipping out a new one and to just return the defective one via prepaid shipping label. Willoughby and I are going to come to you for everything except bananas and toilet paper! We love your store and your Nordstrom's-esque approach to customer service. Nothing but love, BaxterBoo...nothing but love! - D. B., Via Email