I just wanted to send you guys a note to let you know how awesome you are! You probably hear that daily, but your company ROCKS!! I recently ordered from another online pet company and the experience was miserable. I didn't receive the product and after a month and a half I'm finally getting my refund. I've learned my lesson and will ALWAYS check Baxterboo first. No one can match your level of customer service and professionalism!! THANK YOU! - Melissa, Via Email