We're a small company, and we like to deliver the kind of customer service experience that's pretty darn hard to get nowadays. Thankfully, we've built up a fairly rabid bunch of fun-loving, regular customers who like to share what they think of us. Have a look!
It is always a pleasure to deal with BaxterBoo. I love their selection, quality of products and it's always discounted, plus all their email sales promotions. This company rocks! - Yvette, Bizrate Survey
Keep up the great work! The doggie clothes were adorable! - T. Y., Via Email
Thank you BaxterBoo for all the wonderful items and help I have received from your staff. You definitely have them well trained in all areas of service plus the quality of the items that you offer.
My four fury companions and I put on shows for special needs children. Your selection of costumes is vast and your quality is very good. I have been pleased with everything that I have received. This enables my pack to go in well dressed and put on various presentations for these events. We have even made up our own stories with the various clothing items we have received along with classic stories already written.
The delight in the childrens' eyes and faces is really very rewarding to see. They love the various characters that are presented to them. Right now all I have are some pictures of the dogs with the children and we are working on getting some pictures of the dogs in their costumes by themselves to send you.
I have found that you are the best in the business and enjoy working with your pack. Just wanted to let you know how much you are appreciated. Keep up the good work. Hope each of your Humans gets a treat for a job well done. - Betty, Via Email
BaxterBoo has the largest selection, cutest and reasonably priced dog clothes. Everyone comments on how nice our Westie, Kirby looks. - Katie, Bizrate Survey
I really like this company. They seem to really care about what's best for our pets. I also like the fact that they provide different opportunities to win prizes from them. Keep up the good work BaxterBoo!!!!! - J. G., Bizrate Survey
Had just misjudged sizing on a jacket for my dog and they were excellent with not only the return, but also in notifying me when the size I wanted was available. Very pleased with the service. - B. Y., Bizrate Survey
Prices are amazing! I too was looking for something for my dog when your website came up. I have a cocker spaniel, in the winter I spend so much time pulling little snowballs off her fur when she comes in out of the snow. Out of curiosity I wanted to see if they made snowsuits for dogs. I couldn't believe it, not only snowsuits, everything and anything I will ever need for her. Like everyone else, my experience with the process of ordering was very simple. Their boot selection, wow, that's my next purchase!
I bought the full snowsuit with a hood, the hood and back legs unzip for the change of seasons. The quality was much better than expected -- it not only keeps her warm but no snowballs to pull off! I also bought an "adopt a pet" collar, fleece hoodie, sweatshirt hoodie (even has the pocket you would see on a real hoodie). They really do make you feel like you're part of their family, personally wrote thank you on my order also, even using my first name. You DON'T get that kind of customer service anymore. I'm a very happy customer for life, and tell everyone to check out this website. My Vet even loved her suit, and I left a business card on their cork board. - L.R., Via Email
What a great company to do business with! The products I received were awesome! My dogs are going to love their Christmas gifts! Highly recommend BaxterBoo!!! - D. T., Via Email
BaxterBoo is the best! They earned all my business now. Great customer service, FAST shipping, and high quality products. - Sarah, Bizrate Survey
OK Amazing People at BaxterBoo! I just have to say...you were all I hoped and more when it came to returning a defective Zack and Zoey dog carrier. The zipper broke one day after I got it. I called and a wonderful representative (A female...Tina, maybe?) on the next business day to say she was shipping out a new one and to just return the defective one via prepaid shipping label. Willoughby and I are going to come to you for everything except bananas and toilet paper! We love your store and your Nordstrom's-esque approach to customer service. Nothing but love, BaxterBoo...nothing but love! - D. B., Via Email
The prices you have are most definetly lower than those I have seen online before. I will save your website to my favorites and definetly be purchasing in the future. - J. A., Via Email
I'm very satisfied with BaxterBoo. The prices are better then most company's. I was very impressed with the quality of the products. Ordering was quick and efficient. - R&C, Bizrate Survey
HOLY COW! You guys are AMAZING! I placed an order yesterday morning, and this morning it was already in my PO Box! This is my second order with you in a couple of weeks, and I'm SO impressed with the service and products. My dog is 7, loves to be outside and is starting to have alot of arthritis pain in her feet when it's cold. We live at 9000 feet elevation, so it's really cold, really often. I finally decided that even tho she's older and has never worn anything but a collar. it was time to try boots. I can't stand to see her suffer! I never thought she'd put up with that, but after putting on her Hot Pink Fleece-Lined Muttluks, she took a few awkward goose-steps, then took off running and bouncing around. She actually LOVES them! We took a long walk, then she stayed outside for a couple of hours and when I brought her in, her feet were actually warm. She also gets snow between her toes, so today we got the Muttluks Hot Doggers for warmer days and to protect her toes from the sharp rocks up here too. It was so fun to see her on the website, and I've sent the page to everyone I know (all dog lovers too) and have told them about your service, the quality and the prices....I was also pleased to find a local company! Thanks for everything, we will certainly be back! - BJ, Via Email
I have bought numerous items for my two small dogs and they are of excellent quality and desirable patterns and styles. My dogs will keep warm this winter because of your great clothes and really reasonable prices. Thank-you!! - Chotas, Bizrate Survey
The adorable web site design and clean layout made shopping a real treat. The checkout process was easy and fast. I look forward to shopping at BaxterBoo again! - A. C., Bizrate Survey
I'm very pleased with my purchase. I will shop with your company again in the future. - R. W., Bizrate Survey
I have never been more pleased with an online purchase as I have been with BaxterBoo. They were fast in getting my order out to me, answered all of my questions and were even kind enough to thank me personally on the order form by writing thank you. - Victoria, Bizrate Survey
I recieved my order not only on time but also had a hand written Thank You on my invoice that showed customer appreciation. The cute fleece sweaters I got for my pups are so adorable and gangsta ha! I Love it! Thanks BaxterBoo for the fun site. - Orpha, Bizrate Survey
Prices were great, easy to order and had what I was looking for!! - S. P., Bizrate Survey
I loved everything about baxterboo. There was a very good seletion for big dogs. I had items that needed returning, it was no hassle at all. I will definitely shop there again and recommend them to everyone I know with a dog. - Robbie, Bizrate Survey
I wanted to thank you for making sure my Christmas present to our dog was received on time. Your service was amazing. Our dog was adorable wearing the cute jacket I purchased and I am glad she was able to wear it a few times before passing early this year. Thanks for the great service. - E. J., Via Email
Great prices compared to other online pet stores, easy to use website... - E. K., Bizrate Survey
This is quite possibly the best pet products company ever started. I can't tell you how unbelievably convenient it is. It's just a beautiful, beautiful experience. - Barry, Colorado
I have enjoyed your emails to date and shopping on your site. Your orders have arrived quickly and my kitties love their thermal beds. - B. T., Via Email
I just wanted to send you guys a note to let you know how awesome you are! You probably hear that daily, but your company ROCKS!! I recently ordered from another online pet company and the experience was miserable. I didn't receive the product and after a month and a half I'm finally getting my refund. I've learned my lesson and will ALWAYS check Baxterboo first. No one can match your level of customer service and professionalism!! THANK YOU! - Melissa, Via Email
This is my first time ordering from this merchant and, so far, the customer service was outstanding - Susan, Bizrate Survey
I have never been so compelled to email a company to comment on their outstanding website and customer service. I just happened upon your website as I was searching for a cute sweater for my little guy (Yorkie named Leo). EVERYTHING you do is top notch. What a pleasure to do business with you and I actually feel that you appreciate the business. You have a customer for life. Many thanks for the outstanding service. Please pass along this email to any of your employees. I even LOVE the name....too cute! - Gene, Via Email
Very easy shopping experience and had great items to choose from! - D. P., Bizrate Survey
I love your web-site keep the cute dog things coming. - M. M., Via Email
Very fast transaction. Items packaged well for shipping. Will be back again. - W. F., Bizrate Survey
Long gone are the days of small businesses with great customer service. It sounds like you might be the last remaining, and that is something worth supporting (plus, I can tell after one newsletter that I might even enjoy your rambling.) I look forward to my first shipment. - M. I., Via Email
Great prices, free shipping, prompt delivery add up to a pleasurable experience and a return customer. Thank you. - C. S., Bizrate Survey
I had a great experience shopping at BaxterBoo.com! They have a wonderful web site, and kept me informed about the status of my order. It arrived earlier than expected and we loved the high quality products. I am very happy and will return! - W. D., Bizrate Survey
This is just my most recent purchase at BaxterBoo.com. Their free and quick shipping (and great customer service) keeps me coming back. - L. P., Bizrate Survey
I recently placed my first order and the experience was wonderful. Your website was so easy to nagivate I easily found the items I wanted, and as promised, my shipment came within the promised delivery time. I have struggled with other pet website often not finding what I wanted so you can imagine my delight. I also love the better quality you carry. You have a life long customer. Thank you! - Joan, Via Email