Hi, This order was placed because the order I previously received, was too small. I contacted customer service at Baxterboo about this and she was very helpful. So, I placed another order (this time I ordered the correct size and I also ordered another coat in a larger size for my other dog). I'm sending back the previous order today. Customer service assured me that once they receive the previous order, they'll immediately credit my credit card in full. This is how easy it is to deal with returning items that are the wrong size or whatever reason you have for returning items. Yes, Baxterboo may be more expensive than your average pet boutique, but there's nothing average about Baxterboo and the quality of their merchandise. Also, their customer service team is top notch. This is why I continue to shop with Baxterboo.