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customer service

Shipping Information

  • Order by 3pm ET Monday thru Friday for same day shipping

    • Excluding Holidays and weekends (When calculating transit days before 3pm ET, do not count that day. Orders after 3pm ET, do not count the following business day).

  • Shipping Methods - We offer a variety of shipping options to meet your needs!

    • Qualify for Free shipping for all orders of $49 or more (after discounts, for US orders only).
    • All transit days are an estimate and are not guaranteed for most services.

  • Carriers

    • At checkout, you may have the option to choose UPS or USPS. Some shipping methods may not be available based on your area and weight of your shipment.

  • International

    • Currently BaxterBoo ships to a number of different countries. Please view our checkout to see if your country is on our list. Economy International Mail excludes oversized products and items that are shipped directly from our manufacturer. Please allow at least 14 business days for Economy International Mail packages to arrive. Actual arrival times will vary depending on location. This option may not be available due to the size of your order.

  • If you are ordering outside the US please allow additional time for your order to get through customs. BaxterBoo is not responsible for any taxes or dues that may be associated with the shipment. Any and all fees associated with refused international orders will be deducted from the customers refund.


    • BaxterBoo will ship to most Armed Forces addresses. These shipments are always sent USPS, and cannot be shipped with Express mail. BaxterBoo has no control over transit times for these orders due to their customs and military mail procedures.

  • Tracking

    • BaxterBoo sends all shipments out with a tracking and/or delivery confirmation number. Please check your email for this information.

  • BaxterBoo does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

  • USPS - 1.800.ASKUSPS

  • UPS - 1.800.PICKUPS

  • BaxterBoo is always here to assist you with clarification of all your shipping options. Please feel free to contact us at: